Consumer Duty After Authorisation: What the FCA’s Ongoing Supervision Actually Looks Like
Getting authorised does not mean the FCA stops watching. For most firms, it means the FCA starts watching differently. Under AML registration, the FCA’s supervisory relationship with a firm was primarily focused on financial crime controls. With authorisation, that remit expands significantly — and Consumer Duty sits at the centre of the FCA’s ongoing supervisory […]
Consumer Duty and Vulnerable Customers: Where Firms Are Still Falling Short
Consumer Duty places a specific and demanding obligation on firms to identify customers in vulnerable circumstances and to ensure that those customers receive outcomes that are at least as good as those received by other customers. It is not enough to treat all customers the same and call that fair. The FCA’s position is explicit: […]
Consumer Duty in 2026: Can You Prove It’s Working?
Consumer Duty came into force in July 2023. Most firms spent the months before that deadline building implementation plans, updating policies, revising communications, and appointing a Consumer Duty Champion. That work was necessary. But it was only the beginning. The FCA’s supervisory focus has shifted. It is no longer asking whether firms implemented Consumer […]