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Further to our previous blog on the Consumer Duty implementation plan, which should have been completed at the end of October, we wanted to outline the next steps. If you haven’t completed your implementation plan yet, it is imperative that you do. We can help you catch up the curve, please get in touch. The...

The Financial Conduct Authority (FCA) is the UK’s main financial regulatory body. The FCA regulates financial firms providing services to consumers and maintains the integrity of the financial markets in the United Kingdom. It focuses on the regulation of conduct by both retail and wholesale financial services firms. The FCA currently has oversight to check...

If you suspect, or Management Information (such as Complaint trends) is suggesting, that a product or process may have led to unintentional customer harm or indeed, if the regulator has expressed concerns over your firm’s previous business processes, undertaking a review of past business can reveal exactly where an issue lies, and allow you to...

The Money Laundering and Terrorist Financing (Amendment) (No.2) Regulations 2022 introduced a requirement for proliferation financing to be considered in Anti-Money Laundering (AML) risk assessments with effect from 1 September 2022. What is proliferation financing? The term ‘Proliferation Financing’ (PF) relates specifically to the proliferation of weapons of mass destruction. This involves financing the manufacture,...

WHAT LHI CONSULTING CAN OFFER COMPLAINTS HANDLING RESOURCE AND EXPERTISE LHI Consulting utilise our team of complaints experts (often at short notice) to supplement your operations, no matter how large or small, aligning capacity to current or expected complaint volumes. Our team are experienced, multi-skilled complaint handling professionals. Our engagements include not only the people...

With just weeks to go before the first Consumer Duty key date (to get an implementation plan in place and signed off by the board by the end of October) and the expected implementation date of July 2023 looming large, firms need to ensure they are not falling behind the curve. Experience has shown us...