WHAT LHI CONSULTING CAN OFFER
COMPLAINTS HANDLING RESOURCE AND EXPERTISE
LHI Consulting utilise our team of complaints experts (often at short notice) to supplement your operations, no matter how large or small, aligning capacity to current or expected complaint volumes. Our team are experienced, multi-skilled complaint handling professionals. Our engagements include not only the people but the systems, governance, training and management that are needed to exceed your expectations.
Our Complaints Team have years of experience and have worked directly with FOS which provides an important insight to how FOS work and consider outcomes.
COMPLAINTS OUTSOURCING
We work in collaboration with you to engage fully managed complaints operations, providing insight and process to deliver maximise flexibility, minimise regulatory risk and maximum commerciality. We act as an extension of your operation, delivering solutions in our fully equipped offices, your premises or via a proven, secure remote working solution – whichever suits you best.
Our outputs are underpinned by continuous improvement requirements, utilising our operational and advisory expertise, ensuring we future-proof your complaints operations.
COMPLAINTS TRANSFORMATION
We will also assess your current operating model and where required suggest potential development of solution, specific to your needs and requirements. LHI Consulting will work with you to transform your customer’s complaints experience and will give you access to our operational and advisory expertise. We will look at your management systems, specialist workforce management and root cause analysis tools.
We not only resolve complaints, but we look to highlight and remove the underlying issues that give rise to complaints.
THE BENEFIT OF PARTNERING WITH LHI CONSULTING
SPEED AND FLEXIBILITY
Flexibility and agility to deal with complaints arising from both planned and unplanned situations, utilising our operational experience to scale quickly and reliably
BESPOKE SOLUTIONS
We work in collaboratively with you to understand your business and risk appetite, ensuring our solutions meet your specific requirement requirements in a way that also meets the commercial needs
CUSTOMER EXPERIENCE
Any solution is underpinned by commercial value by delivering a “right first-time” approach throughout the complaints journey. We work with you to drive customer retention, turning negative scenario’s into positive outcomes driven by a customer centric mindset and utilising the experiences of over 20 years operational delivery and success
